Here For You,
Every Step Of The Way.
Your experience matters to us. Find everything you need to know about returns, refunds and exchanges, along with guidance if something isn't quite right with your order.
Returns & Refunds Made Clear
Whether you have a question about a return, need help with a refund, or want to discuss an exchange, we're here to guide you.
Returns
Want to return an item? Contact our team with your order details to understand eligibility and the next steps.
Refunds
Have a refund question? Learn about the review process, refund confirmation and how funds are returned.
Exchanges
Need a different item or have an issue with your purchase? Contact us to discuss available exchange options.
Damaged Items
If your order arrives damaged or defective, share your order number and photos so our team can review the issue.
Personalized Items
Have questions about an engraved or customized item? Our team can explain the applicable personalization terms.
Return Assistance
Not sure where to begin? Send us your order information and we'll guide you through the appropriate process.
Understanding Our Return Process
We want you to have a clear understanding of your options if you need to return an item. Return requests are reviewed according to the applicable store policy and the condition of the item.
- Contact us before sending an item back
- Provide your order number and purchase details
- Explain the reason for your return request
- Share photos if the item is damaged or defective
- Wait for return instructions and authorization
How Refunds Work
Every refund request is reviewed before a refund decision is confirmed.
Submit Request
Contact our team with your order number and the reason for your refund request.
Review
Our team reviews the request and checks the applicable policy conditions.
Confirmation
If approved, we'll confirm the refund and applicable processing details.
Refund Processed
Approved refunds are issued according to the payment method and applicable processing arrangements.
Refund Processing Time
Refund processing time depends on the approval date, payment provider and financial institution. Your bank or payment provider may require additional time to display the refunded amount. Contact our team if you need an update.
Need An Exchange?
If you have an issue with your purchase or would like to discuss an alternative item, our team can help review available options.
Contact Our Team
Share your order number and explain why you'd like to request an exchange.
Eligibility Review
We'll review the item's condition, availability and applicable exchange terms.
Next Steps
If an exchange is approved, we'll provide instructions for completing the exchange process.
Personalized & Engraved Items
Personalized products require special attention because they are customized according to customer-provided details.
Before requesting a return or refund for an engraved or customized item, please contact our team. Eligibility may depend on the reason for the request and the applicable store policy.
- Check spelling and design details before approval
- Report engraving or production issues promptly
- Provide photos and order details when reporting a problem
- Contact us before shipping any item back
Important Note About Customer-Owned Bottles
If you send your own bottle or tumbler to Zengraved for engraving, please discuss the service terms before shipping it. Return shipping arrangements, service charges, and responsibility for the original item should be confirmed with our team in advance.
Important Return Details
Review the applicable terms before submitting your return, refund or exchange request.
| Policy Detail | Information |
|---|---|
| Return Window | [Insert your approved return period] |
| Item Condition | [Insert eligible item condition] |
| Return Shipping | [Insert who pays return shipping] |
| Refund Method | [Insert approved refund method] |
| Exchange Availability | [Insert your exchange conditions] |
| Customized Items | [Insert approved customization terms] |
Please Read Before Requesting A Return
The details above must match your store's actual published policy. Please review the official Refund Policy for the complete terms, conditions and applicable exceptions.
Returns & Refunds FAQs
Answers to common questions about returns, refunds and exchanges.
How do I request a return?
How long do I have to return an item?
When will I receive my refund?
Can I exchange an item?
What if my order arrives damaged?
Can I return a personalized or engraved item?
Who pays for return shipping?
Can I cancel my order?
What if I have not received my refund?
Let's Make Things Right.
Have a question about a return, refund or exchange? Our support team is ready to review your request and help you understand the next steps.
Contact Our Support Team →