FAQs
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THE ZENGRAVED EXPERIENCE
Frequently Asked Questions
Everything you need to know about personalized drinkware, custom laser engraving, bulk orders and delivery. Can't find your answer? We're here to help.
01 — Orders & Customization
Can I customize my bottle with a name or logo?+
Yes! We offer personalized engraving with names, logos and selected designs on compatible products. Send your design through our Contact Us page and our team will guide you through the process.
Will I receive a mockup before engraving?+
We can provide a digital mockup for your review before engraving begins. Please confirm your design, spelling and placement before approving the final artwork.
Can I place a bulk or corporate gift order?+
Absolutely! We welcome bulk orders for businesses, teams, events and employee gifts. Contact us with your quantity, preferred products, colors and required delivery date so we can discuss a quote.
Can I request a specific color or quantity?+
Yes. Choose your available options on the product listing. For large quantities or specific colors, contact us first so we can confirm availability before you order.
02 — Engraving & Products
Is laser engraving permanent?+
Laser engraving creates a lasting mark on compatible product surfaces. The finished appearance depends on the material and coating. It is not a vinyl sticker.
Will my engraving be in color?+
Our standard laser engraving reveals the underlying material or finish. It does not produce colored artwork like a printed design. The result varies by product and surface.
Can I send my own bottle for engraving?+
Please contact us before sending your own item. We will review the product, surface and engraving requirements and confirm whether we can accommodate it, along with any applicable service and shipping costs.
What file should I send for my logo?+
A high-resolution logo is a great starting point. Vector files such as SVG, AI or EPS are useful when available. Clear PNG files may also work. We will review your artwork and advise if adjustments are needed.
03 — Shipping & Delivery
How long does processing and shipping take?+
Timing depends on the product, customization, order quantity, destination and shipping service. Please check the delivery estimate on your listing or contact us with your order details for assistance.
Can I request expedited shipping?+
Expedited options may be available depending on your location and order. Contact us before ordering with your required delivery date so we can check the available options and costs.
Can I order gifts for an upcoming event?+
Yes! We recommend contacting us as early as possible with your event date, product choices and quantity. We can review the timeline and let you know what may be possible before you place your order.
04 — Returns & Customer Support
Can I return or exchange a personalized item?+
Personalized items may have different return or exchange eligibility from non-custom products. Please review our store's return policy before ordering. If an item arrives damaged, defective or incorrect, contact us so we can review the issue.
What should I do if my order arrives damaged?+
We're sorry if something isn't right. Please contact us with your order number, a description of the issue and clear photos of the item and packaging. Our team will review the details and help with the next steps.
How can I contact the Zengraved team?+
Visit our Contact Us page or email zengravedstore@gmail.com. For order-related questions, please include your order number.
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